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Building Rapport
Building RapportFace to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Anyone who finds themselves needing to influence and persuade can build their skills of gaining rapport. At the same time, they can enhance their own reputation, strengthen their confidence, enable themselves to form better networks and turn professional interactions into friendships.
Syllabus
Who is this course for?
This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support.
Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.
Objectives
Building Rapport will help the delegate understand:
- The techniques that can have the greatest impact on building ‘likeability'
- Empathy and how it works
- What “Influencing” and “persuading” means
- How to recognise what is not being said
- How to interpret a person's filters and their inner representational system to achieve comprehension
- Body Language and how subtle expressions can build bonds
- How the words you use can embrace or confuse
Benefits
In this workshop we will:- Discover ways to understand the other person's views and work from THEIR comfort zones
- Create a feeling of joy and safety in those with whom you interact.
- Learn methods to enhance your communication skills which others prize and value, want to emulate and invest in.
- Show YOU how you can leave them wanting more!
Course Syllabus
The Fundamentals of Engagement
The dynamics that people love.
How do others impress us?
The precepts of engaging conversation
What's in it for you?
Setting the Tone
Understanding what's not said: levels of body language, what's on the mind
Heighten the connection: reflect and mirror/match energy level, posture, tone, speed
Common blocks and objections: solution giving, judging, denying - all about me
The ten easy ways to build rapport
Working with different cultural expectations
Practical Emphasis on Conversation
Exercise on exchange, empathy and understanding.
Listening questionnaires
What are the little things
Carnegie's six principles of Relationships
What could you do better?
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Buy now Public schedule Live
Get On-site/Closed quote
Professional Development range
- All courses
- Professional & Management training
- Professional Development
- Time Management
- Presentation Skills
- Taking Minutes
- Train the Trainer
- Conducting Meetings
- Negotiating Skills
- Problem Solving / Decision Making
- Facilitation and Meeting Skills
- Stress Management
- Emotional Intelligence at Work
- Managing Upwards
- Influencing Skills
- Delegate to Succeed
- Organisational Skills
- Effective Communication Skills
- Being Successful in Interviews
- Handling Pressure and Improving Performance
- Improving Memory with Mind Mapping
- Time Management using Microsoft Outlook
- Public Speaking with Authenticity and Credibility
- Business Writing
- Assertiveness at Work (2 days)
- Building Confidence and Assertiveness at Work
- From Storyboard to Presentation Deck
- Interpersonal Skills
- NLP in a Business Context
- Root Cause Analysis
- Transactional Analysis
- Introduction to Strategy
- Listening Skills
- Managing Wellbeing at Work
- Resilient thinking for peak performance
- Developing Personal Impact & Building Productive Relationships
- Advanced Presentation Skills
- Telephone Techniques
- Proofreading
- Writing for Results
- Cross Cultural Awareness
- Building Confidence at Work and in Life
- Improve your Memory
- Building Rapport
- Developing Powerful Relationships through Digital Networking
- Personal Branding Awareness
- Personal Resilience
- Team Work
- Advanced Negotiation Skills
- Effective Business English
- Business Planning
- Dealing with Imposter Syndrome
- NLP at Work
- Building Confidence and Assertiveness at Work: Level 2
- Stress Management, Resilience - Working from Home
- Time Management, Prioritisation - Working from Home
- Virtual training delivery skills
- Virtual Train The Trainer
- Dealing with Difficult Conversations
- Dealing with Difficult People
- Personal Leadership
- Business Networking Skills Training
- Advanced Listening Skills
- Growth Hacks for Introverted Professionals
- Communication Skills Training for Technical People
- Master the Art of Accuracy and Attention to Detail Training
- Mastering Media Interactions
- Transformative Training Delivery
- Report Writing Mastery: From Beginner to Pro
- Influence, Persuade, Succeed: Empowering your Performance in Business
- Technical Presentation Skills
- Introduction to Workplace Counselling Skills
- Creative Writing For Business
- The Beer Game
- Blogging Essentials
- Professional Development
- Professional & Management training
- ILM Endorsed Courses
ILM Endorsed Courses
Excellent
Duracell UK
Graham L
Presentation Skills
Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone.
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Training manual sample
Below are some extracts from our Building Rapport manual.
Dale Carnegie's six Principles of Building Relationships
1.
Become
Genuinely Interested in Other People
Show a sincere interest in others by listening
to them, asking questions about their lives, and valuing their opinions and
experiences.
Example: Imagine
you're at a networking event. Instead of talking about your achievements, you
ask others about their work, their passions, and their challenges. You
genuinely listen and engage with their responses. This makes people feel valued
and appreciated.
2.
Smile
A simple
smile can break the ice and make others feel more comfortable and welcomed. It
conveys friendliness and openness.
Example: When you
enter a room, you greet people with a warm smile. This can make you appear more
approachable and pleasant, encouraging others to interact with you positively.
3.
Remember
that a Person's Name is, to that Person, the Sweetest Sound in Any Language
Using
someone’s name in conversation shows respect and appreciation. It makes
interactions more personal and engaging.
Example: When you
meet someone named John at a conference, you make an effort to remember and use
his name throughout your conversation. 'It's great to meet you, John. How
did you get started in this field, John?' This creates a stronger
connection and shows that you value him as an individual.
4.
Be a Good
Listener. Encourage Others to Talk About Themselves
People appreciate when others listen to them
attentively. Encouraging them to share their thoughts and experiences fosters
trust and rapport.
Example: In a team
meeting, instead of dominating the discussion, you ask your colleagues for
their input. 'I'd love to hear your thoughts on this project, Sarah. What
do you think we can improve?' This approach makes people feel heard and
respected.
5.
Talk in
Terms of the Other Person's Interests
Tailoring your conversation to topics that
interest the other person makes the interaction more engaging and enjoyable for
them.
Example: If you
know a colleague is passionate about hiking, you might start a conversation
with, 'I heard you went hiking last weekend. How was the trail?' This
shows that you care about their interests and experiences.
6.
Make the
Other Person Feel Important – and Do It Sincerely
Acknowledging and appreciating others'
contributions and qualities can significantly enhance your relationship with
them.
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