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Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.
Objectives
By the end of one day workshop delegates will be able to:
· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively
· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others
· Use assertive behaviours and language in order to achieve win/win situations with others
Course Syllabus
The Fundamentals of Communication
Verbal and non-verbal signals
Listening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”
Understanding and Developing Emotional Intelligence
The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy
Understanding and Managing Stress
The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations
Being Assertive
The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights
Taking things forward
Action Planning
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Learning & Development Resources
Soft Skills Blog
- Importance of Interpersonal Skills At Work
- Four Key Interpersonal Skills for Better Relationships
- What Is Emotional Intelligence & How To Use It To Improve Performance At Work
- Speak Up with Confidence: Guide to Assertive Communication
- 12 Key Skills to Navigate Communication in the Modern World
- Effective communication - Listening skills
- Improve your communication skills with these 7 tips
Training manual sample
Below are some extracts from our Interpersonal Skills manual.
Mindful communication involves being fully
present and engaged in conversations, paying close attention to both verbal and
non-verbal cues, and responding thoughtfully rather than reactively. It
incorporates mindfulness practices into the way we communicate, ensuring our
interactions are more meaningful, respectful, and effective.
Key
Components of Mindful Communication:
Active Listening:
·
Fully concentrating on what the other person
is saying without planning your response while they are speaking.
·
Showing that you are listening through
nodding, eye contact, and verbal affirmations.
Non-judgmental Awareness:
·
Observing and acknowledging your thoughts and
feelings without attaching judgment or bias.
·
Accepting the other person’s perspective, even
if it differs from your own.
Clarity and Conciseness:
·
Being clear and precise in your communication,
avoiding unnecessary jargon or ambiguity.
·
Articulating your thoughts and feelings in a
straightforward manner.
Empathy and Compassion:
·
Putting yourself in the other person's shoes
and responding with kindness and understanding.
·
Validating their feelings and experiences.
Pausing and Reflecting:
·
Taking a moment before responding to consider
your words and their potential impact.
·
Reflecting on the conversation to ensure
thoughtful and considerate replies.
Benefits of
Mindful Communication:
Enhanced Relationships:
By truly listening and responding with
empathy, you build trust and strengthen your connections with others.
Reduced Misunderstandings:
Clarity and attentiveness help prevent
miscommunication, ensuring that the intended message is received accurately.
Improved Conflict Resolution:
Mindful communication fosters a calm and
respectful environment where differences can be discussed and resolved
constructively.
Increased Emotional Intelligence:
Being aware of your own emotions and those of
others helps in managing and expressing feelings appropriately.
Greater Self-awareness and Personal Growth:
Regularly practicing mindfulness in
communication enhances self-awareness, leading to personal growth and improved
interaction skills.
Stress Reduction:
Mindful communication reduces the stress and
anxiety often associated with misunderstandings and unresolved conflicts.
How to
Practice Mindful Communication:
Practice Mindfulness:
Engage in regular mindfulness practices like
meditation to enhance your ability to stay present and aware during
conversations.
Set Intentions:
Before entering a conversation, set an
intention to be present, open, and compassionate.
Stay Present:
Focus on the here and now, avoiding
distractions such as phones or other external interruptions.
Use “I” Statements:
Communicate your feelings and thoughts using
“I” statements to express yourself without blaming or criticizing others.
Reflect and Review:
After conversations, reflect on how you
communicated and think about areas for improvement.
Incorporating mindful communication into your
daily interactions can significantly improve your relationships and overall
well-being. Practice regularly, and you will likely see a positive
transformation in the way you connect with others.
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