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Cross Cultural Awareness
Cross Cultural AwarenessFace to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
In today's global business environment, intercultural understanding is vital for effective communication with overseas employees, colleagues, clients and associates to develop lasting working relationships and facilitate problem-solving.
Cross-cultural awareness and sensitivity can enable companies to recognise, incorporate and accept cultural diversity, resulting in successful collaboration to gain a competitive advantage, rather than risk costly misunderstandings, communication breakdowns, confrontation and conflict, quality and service issues, missed opportunities and lost reputation.
Living and working abroad in an unfamiliar culture can also be stressful for overseas assignees and inductees to the UK (your environment), as well as their partners and/or families, especially the process of relocating and settling in happily.
If your organisation, teams and people are to work effectively across country borders and their cultures, Cross-Cultural Awareness training could be the key to your success.
Our tailored programme is based on cross-cultural values & attitudes, cultural sensitivity, business etiquette and communication skills, social interactions, cultural differences between home and host country, local customs/traditions and culture shock.
STL may also be able to provide customised guidance to living and working in specific countries, so please contact us with your requirements
Cross-cultural awareness and sensitivity can enable companies to recognise, incorporate and accept cultural diversity, resulting in successful collaboration to gain a competitive advantage, rather than risk costly misunderstandings, communication breakdowns, confrontation and conflict, quality and service issues, missed opportunities and lost reputation.
Living and working abroad in an unfamiliar culture can also be stressful for overseas assignees and inductees to the UK (your environment), as well as their partners and/or families, especially the process of relocating and settling in happily.
If your organisation, teams and people are to work effectively across country borders and their cultures, Cross-Cultural Awareness training could be the key to your success.
Our tailored programme is based on cross-cultural values & attitudes, cultural sensitivity, business etiquette and communication skills, social interactions, cultural differences between home and host country, local customs/traditions and culture shock.
STL may also be able to provide customised guidance to living and working in specific countries, so please contact us with your requirements
Syllabus
Who is this course for?
This programme will be of benefit if you:
- Need to work, manage and/or communicate effectively across cultural and language boundaries in international business
- Belong to a multicultural organisation and/or global team involved in multinational projects and programmes
- Interact with international employees, colleagues, customers, clients, associates and/or suppliers
- Travel overseas on business
- Assign or relocate employees abroad, including those accompanied by partners and/or families
- Offer foreign individuals (inductees) the opportunity to join your organisation in the UK
- Employ more culturally diverse staff
Objectives
This Cross-Cultural Awareness programme is intended to provide the understanding, skills and tools for you to adapt your behaviour to work more effectively in a multicultural environment
Benefits
Culturally intelligent and competent employees bring numerous benefits to a global organisation. On completing this programme, they will have attained the knowledge and tools to:- Understand key cultural differences within the workplace and possess practical cross-cultural communication, management and work skills
- Embrace cultural diversity more readily
- Build longer-lasting and trusting business relationships through an open attitude and cultural sensitivity
- Perform more effectively and productively in leadership roles, as company ambassadors, and in managing multicultural teams
- Strengthen team cohesiveness and effectiveness across all corporate functions
- Adjust quickly to unfamiliar cultures and business environments
- Appreciate local customs and traditions
- Transition more smoothly, confidently, competently and productively into new country assignments
- Reduce cultural misunderstandings, costly communication breakdowns, faux pas, failed assignments and/or early returns
- Lessen the impact of Culture Shock and settle in comfortably and happily to a different way of life and social network
- Reap a competitive advantage over your competition by investing in such long-term dividends.
Course Syllabus
Defining Cultural Awareness
Understanding Cultural Awareness
What is Cross-Culture? - An interactive discussion
Practical Exercises to experience a cross-cultural business scenarios
Clarifying Attitudes & Values across Cultures
Components of communicating successfully across cultures
Attitudes & Values
Stereotyping
Types of Culture
Recognising similarities and differences between your Attitudes & Values, and theirs
Developing Cultural Sensitivity
Identifying differences & gaps in Communication Styles
Where might problems arise in business?
Job-related scenarios
Strategies to achieve a productive relationship
Living & Working in a specific country
Identify potential differences in the Business Environment
Anticipate possible Social Interactions
Deal with Culture Shock
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Duracell UK
Graham L
Presentation Skills
Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone.
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Training manual sample
Below are some extracts from our Cross Cultural Awareness manual.
High and
Low Context Communication
High
Context Communication
Definition: High
context communication relies heavily on implicit messages and the context in
which the communication takes place. In high context cultures, many things are
left unsaid, and meaning is derived from the situation, the relationships, and
the shared understanding between communicators.
Characteristics:
1.
Implicit
Communication: Much of the communication is indirect. The
meaning is often inferred from non-verbal cues, tone of voice, and the
situation.
2.
Strong
Interpersonal Relationships: There is a
strong emphasis on long-term relationships and trust. Communication relies on
these established relationships to convey meaning.
3.
Non-verbal
Cues: Body language, facial expressions, and
gestures play a significant role in conveying messages.
4.
Contextual
Understanding: There is a shared understanding based on
common experiences and expectations. The context in which something is said is
crucial to understanding the message.
5.
Group
Orientation: High context cultures often emphasize group
harmony and collective well-being over individual achievement.
Examples of High Context Cultures:
- Japan
- China
- Korea
- Arab countries
- Mediterranean countries (e.g., Greece,
Italy)
Low Context
Communication
Definition: Low
context communication is explicit, with messages conveyed through words, and
there is less reliance on the situational context. In low context cultures,
communication is straightforward, and the meaning is clear from the message
itself.
Characteristics:
1.
Explicit
Communication: Information is communicated clearly and
directly through words. There is less reliance on non-verbal cues.
2.
Individualism: There is a stronger focus on individual expression and achievement.
Communication tends to be more direct and focused on the individual.
3.
Detailed
and Specific: Messages are detailed and specific, often
with a lot of explanation to ensure clarity.
4.
Verbal
Precision: Words are chosen carefully to convey the
exact meaning, and there is an emphasis on clear, precise language.
5.
Low
Reliance on Context: The context or situation in which something
is said is less important. The words themselves carry the primary meaning.
Examples of Low Context Cultures:
- United States
- Germany
- Switzerland
- Scandinavian countries (e.g., Sweden,
Denmark)
- Canada
By recognising and adapting to these
communication styles, you can improve your effectiveness in diverse cultural
settings.
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