Roll Out (Training) UK wide

Onsite meeting with project leader and key team members to learn how the training would complement the larger rollout (c250-300 people) project followed by extensive tailoring of the course contents to meet their specific requirements. The development process included two pilot sessions - the feedback from these events greatly informed the final solution delivered.

The training roll out was facilitated by 3 STL trainers and project managed in close partnership with the client's Projects & IT team. Training was delivered over 4 months and was completed with very positive feedback from both end users and client's project managers.

Based on this successful delivery STL have been promoted to preferred supplier and have completed further training roll outs within other divisions of the organisation.

Business Requirement

With over 7000 staff operating in more than 80 countries, our client is one of the largest and best known international publishing groups in the world. 

In preparation for a company-wide rollout of Windows 7 and MS Office 2010 the client was looking to train a pilot group of users on the new platform.

the pilot group would then return to newly upgraded PCs and their experiences would then inform the wider rollout of the upgrade through the organisation.

Solution

Client & STL alike wanted to make the most of the pilot sessions, points to consider:

1. Making the training relevant to staff from different departments and job roles
2. Ensuring the reasons for the training are clearly communicated, key influencers won over and ultimately gain wide approval to the training
3. Delivering excellent levels of communications and feedback at all stages

A scoping day to design the actual pilot delivery was agreed between STL and the client's L&D and IT Departments.

1. The scoping day was successfully run approximately 6 weeks before the pilot training event.
2. A lead STL training Project Manager was able to meet with both the client's IT rollout team as well as selected pilot users
3. Together they were able to discuss in detail the course content, any elements required to reflect company culture and procedures

This led to several one day tailored instructor led courses for 8 delegates delivered in classroom-style with hands-on use of computers all running the new software.

Benefits

• Training prepared staff to start using their new PC's with minimal disruption
• Knowledge of new features in Office 2010 ensured no loss in productivity
• Hands-on training enabled users to experiment and ask questions
• Tailored content based on actual job role functions ensured high impact and relevant learning