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View Live Stats View ReviewsReturning to Work – Effective Planning and Management
Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This course is designed to help managers integrate their teams back in to the workforce after the challenges of working from home during COVID-19. It will equip participants with techniques to create communication plans for both the immediate and long-term return, with particular focus on managing fears and anxieties across the team. Managers will leave knowing how to use effective communication to support team members and build engagement during this difficult transition.
Benefits
- Identify and plan for possible obstacles to returning to work
- Turn negatives in to new opportunities
- Adapt your communication style for each team member
- Build engagement and motivation in the team
- Create a robust communication plan
Course Syllabus
Preparation for returning to work
What is the status quo?
Identifying key issues using PEST analysis
Who is your team?
Identifying obstacles to returning to work
Assessing fears, uncertainties and doubts in the team
Understanding your team
Overcoming obstacles and securing buy-in
Identifying the positive in a negative situation
Know your team - communication styles, individual style, what's the team's preferred style?
Asking questions - effective use of questions, how to drill-down to the root cause
Using empathy to support staff and manage anxiety
Managing upwards
Action planning
Practical tools for implementing change
Motivation techniques
Responsibility - taking personal charge
Back to work checklist
Elephant in the room: Handling difficult conversations and addressing concerns
Planning for the future and adopting new ways of working
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Learning & Development Resources
Soft Skills Blog
- 5 tips for planning the post-lockdown return to the office
- Creating Powerful Relationships Through Networking
- Be more productive when working from home with MS Teams
- 10 Key Skills for Successful Managers
- Effective Communication: Having Difficult Conversations
- 12 Key Skills to Navigate Communication in the Modern World
- 5 Key Stages to a High Performing Team
- Speak Up with Confidence: Guide to Assertive Communication
Training manual sample
Below are some extracts from our Returning to Work - Effective Planning and Management manual.
Returning to Work – Effective Planning and Management
Preparation for Returning to
Work
Before diving into the specifics, it’s essential to
prepare for the transition back to the workplace. Here are some key steps:
- Health and Safety Measures: Ensure that your
workplace adheres to health and safety guidelines. Implement protocols for
social distancing, sanitization, and ventilation.
- Communication: Communicate
transparently with employees about the return-to-work plan. Address any
concerns or questions they might have.
- Logistics: Consider logistics
such as transportation, office space, and scheduling. Are there staggered
work hours? Will remote work continue part-time?
Understanding the Status Quo
Assess the current situation within your
organization. What has changed during the remote work period? Consider factors
like:
- Technology: Has your team adapted
well to remote tools and systems?
- Productivity: Evaluate productivity
levels during remote work. Identify any challenges or successes.
PEST Analysis: Identifying Key
Issues
Perform a PEST analysis (Political, Economic,
Social, Technological) to understand external factors impacting your
organization’s return to work. Consider:
- Political Factors: Government
regulations, policies, and support.
- Economic Factors: Financial stability,
market conditions, and budget constraints.
- Social Factors: Employee
expectations, societal norms, and cultural shifts.
- Technological Factors: Infrastructure
readiness, digital tools, and cybersecurity.
Know Your Team: Communication
Styles and Individual Preferences
Understanding your team members’ communication
styles is essential for effective collaboration. Here’s how to approach it:
- Observe and Listen: Pay attention to how
team members communicate. Some might prefer direct, concise messages,
while others appreciate more context.
- Adapt Your Approach: Tailor your
communication style to match theirs. If someone prefers emails, don’t
overwhelm them with lengthy meetings.
- Individual Preferences: Get to know each team
member’s preferences. Do they like regular check-ins, or do they prefer
autonomy?
Identifying Obstacles
Anticipate obstacles to a smooth return:
- Resistance to Change: Some employees may
resist returning due to comfort with remote work.
- Fear and Uncertainty: Address fears related
to health, job security, and work-life balance.
Securing Buy-In
To overcome resistance:
- Leadership Alignment: Ensure leaders are on
board and actively support the return-to-work plan.
- Employee Involvement: Involve employees in
decision-making. Seek their input on safety measures and schedules.
Finding Positives in Challenges
Acknowledge the difficulties but also highlight
positives:
- Team Resilience: Celebrate how your
team adapted during remote work.
- New Opportunities: Emphasize growth
opportunities arising from change.
Asking Effective Questions
Asking the right questions helps uncover underlying
issues:
- Open-Ended Questions: Instead of yes/no
questions, ask open-ended ones. For example:
- “Tell
me more about your experience with the new process.”
- “What
challenges have you faced recently?”
- Drilling Down to Root Causes: Keep asking “why” to
dig deeper. For instance:
- “Why
do you think this issue occurred?”
- “What
factors contributed to the delay?”
Using Empathy to Support Staff
and Manage Anxiety
Empathy is a powerful tool for leaders:
- Active Listening: Show genuine interest
in your team’s concerns. Acknowledge their feelings and validate their
experiences.
- Put Yourself in Their Shoes: Understand their
perspective. Consider their fears, uncertainties, and emotions related to
returning to work.
Managing Upwards
Managing upwards involves effectively communicating
with your own superiors:
- Clear Communication: Keep your managers
informed about team progress, challenges, and wins.
- Advocate for Your Team: Be their voice when
necessary. Highlight their achievements and address any roadblocks.
Remember, returning to work is a transition for
everyone. Your leadership and understanding will make a significant
impact.
Action Planning
Effective action planning ensures that your return-to-work
process is well-organized. Here’s how to approach it:
- Set
Clear Goals: Define specific objectives for the transition. What
outcomes do you want to achieve?
- Break
It Down: Divide your goals into smaller, manageable tasks. Assign
responsibilities and deadlines.
- Monitor
Progress: Regularly review progress and adjust the plan as needed.
Practical Tools for Implementing Change
Implementing change requires practical tools and techniques:
- Project
Management Software: Use tools like Trello, Asana, or Microsoft
Planner to track tasks and collaborate.
- Gantt
Charts: Visualize project timelines and dependencies.
Motivation Techniques
Motivating your team during the return-to-work process is
crucial:
- Recognition
and Rewards: Acknowledge achievements and provide positive
reinforcement.
- Clear
Communication: Explain the purpose behind changes. Help employees see
the bigger picture.
Responsibility: Taking Personal Charge
Individual responsibility plays a significant role:
- Ownership
Mindset: Encourage employees to take ownership of their roles and
tasks.
- Accountability:
Hold individuals accountable for their commitments.
Back-to-Work Checklist
Create a checklist to cover essential aspects:
- Health
and Safety: Ensure compliance with safety protocols.
- Technology
Readiness: Check that systems and tools are functional.
- Communication
Plan: Outline how information will flow during the transition.
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