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View Live Stats View ReviewsSenior Level Communications
Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
This course enables you to advance your skills in international communications, to set out your purpose and make clear the strategies you've created or the outcomes you are seeking to others. It shows you what impact you have on others and how the right form or style of communication will help mutual understanding.
To be effective, this course is very challenging. It is practical, relevant to the issues of the day and inspirational in its outlook. It requires that you suspend old patterns of thinking which will thus enable you to grow out of your comfort zone, making you more confident and giving you effective tools to use in the workplace.
Syllabus
Who is this course for?
If you are having trouble with millennials, retaining staff, getting into conflicts or not getting the results from staff you thought you had reasonably directed, then this course is for you. It is also designed for senior managers who want to be able to increase their influence on all levels of the business.
Objectives
- Understand how to get people to engage and cooperate better.
- Learn how certain behaviours generate obstacles.
- Become aware of your inner representational system (a meta-model of filters to how you see the world) to change your mindset and so alter ingrained behaviour patterns you default to in given circumstances.
- Create outcomes that your staff can fully experience before they start any project.
- Focus on body behaviours, conscious and unconscious messages, so that you can respond appropriately.
- Use new phraseology to enhance change
- Become more flexible
Course Syllabus
Profiling
How are you presenting yourself to others? What do they see that you don't see?
Getting through the other person's filters so that your intentions are understood and valued.
Testing your Belief Systems - are they really working for you?
Changing doesn't mean losing yourself!
Rapport and Support
Becoming more sensitive: the awareness of conscious and unconscious messages
‘What happens when you've tried everything and STILL there's no change/
Engaging others in your ideas: What is inspirational leadership?
High Impact One on One
Eliciting and controlling emotional responses through words, sounds & physicality
Using psychological masks to change and control responses
Pulling the right triggers to move the communication to where you want it to go
Theory meets Practice
What impact do you generate? - the way others see it
Creating a ‘resonance' with others to gain cooperation
Overcoming inhibitions
Working with Others Confidently
Feedback - responding and encouraging accurate and fair feedback
Dealing constructively with negative or unresponsive people
Your personal ‘blueprint' for change
Use your Communications Channels
Verbal
Written
Non-verbal
Interpersonal
Communicating effectively in different circumstances
Communication Cycle
Communication style assessment
Are there rules for Communication?
Planning what you want to communicate
Defining the Important Messages
Professional communications: Polishing Your skills
How to promote your message
Giving and receiving feedback effectively
Connecting with a Virtual Team
Conveying executive briefings
Filling in the gaps
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Learning & Development Resources
Soft Skills Blog
- How to be Assertive with Senior Managers and Clients
- How to Minimise Bias in Strategic Decision Making
- Coaching and Mentoring for Managers
- Business Writing: Tips for Efficient Communication
- The Importance of Effective Communication Skills
- 12 Key Skills to Navigate Communication in the Modern World
- Effective Communication - Making an Impact in Meetings
Training manual sample
Below are some extracts from our Senior Level Communications manual.
Senior
Level Communications
Profiling in Senior Level Communications
How Are You Presenting Yourself to Others?
- Self-Image
and Perception:
- Understand
that how you perceive yourself may differ from how others perceive you.
- Self-awareness
is crucial; examine your behavior, communication style, and impact on
others.
- First
Impressions:
- First
encounters matter. People form initial judgments based on appearance,
demeanor, and communication.
- Be
mindful of the impressions you create; authenticity matters.
Getting Through the Other Person’s Filters
- Perception
and Communication:
- Perception
shapes our understanding of the world.
- Recognize
that everyone has their own frame of reference; no two people perceive
exactly the same way.
- Practice
active listening and empathy to understand others’ perspectives.
- Overcoming
Filters:
- Avoid
assumptions and stereotypes.
- Conduct
perception checks: When in doubt, clarify with the other person rather
than jumping to conclusions.
Testing Your Belief Systems
- Core
Values and Beliefs:
- Reflect
on your personal values and belief system.
- Consider
taking assessments (e.g., Valued Living Questionnaire, Personal Values
Assessment) to explore your core values.
- Behavioral
Experiments:
- Challenge
maladaptive schemas and assumptions through behavioral experiments.
- Test
and reshape your beliefs to align with positive behaviors and emotional
responses.
Embracing Change Without Losing Yourself
- Adaptability
and Authenticity:
- Change
doesn’t mean losing your identity.
- Embrace
growth while staying true to your core values.
- Continuously
learn, evolve, and refine your communication style.
Becoming More Sensitive: Awareness of Conscious and
Unconscious Messages
Becoming more sensitive involves tuning into both conscious
and unconscious messages. Here are some insights:
- Two
Streams of Conscious Awareness:
- Consider
the distinction between the self stream (how we make
meaning, attach interpretations, hopes, and fears) and the pure
awareness stream (basic experience without memory or desire).
- Anchoring ourselves in pure awareness allows us to
observe how our identities attach meaning to things in the world1.
- Unconscious
Mind:
- Our
unconscious mind operates according to rules and processes we don’t fully
understand.
- It can evoke fear and awe, impacting our behavior and
emotions2.
‘What Happens When You’ve Tried Everything and STILL
There’s No Change?’
When you’ve exhausted various approaches and still face
challenges, consider these points:
- Paradox
of Control:
- Trying
to force or control sleep, change, or outcomes often backfires.
- Acceptance and letting go can break this cycle3.
- Paradox
of Time in Bed:
- Spending
more time in bed when sleep is disrupted doesn’t necessarily improve
sleep.
- Quality matters more than quantity; focus on improving
sleep efficiency3.
Engaging Others in Your Ideas: Inspirational Leadership
Inspirational leadership motivates and engages others by
sharing a vision. Key aspects:
- Attributes
of Inspirational Leaders:
- There
are 33 attributes that inspire people, but having just one can double
your chance of being an inspirational leader.
- Behavioral
“spikes” relevant to how the company creates value matter.
- Balancing
Inspiration and Results:
- Inspirational
leaders disrupt established behaviors while achieving results.
- Real breakthroughs come from inspired employees who, in
turn, inspire others4.
High Impact One on One
Effective one-on-one interactions require emotional
intelligence and intentionality:
- Eliciting
Emotional Responses:
- Use
words, sounds, and physical cues to evoke specific emotions.
- Understand
the emotional impact of your communication.
- Psychological
Masks:
- People
wear masks to hide their true selves.
- Examples
include the martyr, bully, humorist, and overachiever masks.
- Recognize when you or others use these masks and explore
their underlying motivations5.
- Triggering
Desired Responses:
- Understand
psychological triggers.
- Use
them strategically to guide conversations where you want them to go.
Theory Meets Practice
When theory meets practice, it’s like the fusion of two
worlds—the abstract and the tangible. Here’s how they intersect:
- Understanding
Topics and Ideas:
- Theory
provides frameworks, models, and concepts.
- Practice
applies these theories to real-world situations.
- The
interplay between theory and practice enriches our understanding.
- Development
of Scholarship:
- The
synergy between theory and practice fuels scholarly growth.
- Researchers
learn from practical experiences and refine theories.
What Impact Do You Generate? - The Way Others See It
Impression management is the conscious and
unconscious process we use to control how others perceive us. Key points:
- Purpose:
- We
shape impressions to achieve goals—whether in personal or professional
settings.
- Managing
impressions builds trust, strengthens bonds, and avoids conflict.
- Traits
of Resonant Leaders:
- Self-awareness:
Understand your emotions and values.
- Empathy:
Relate to others’ experiences.
- Authenticity:
Be genuine and transparent.
- Inspirational
communication: Motivate through clear messages.
- Building relationships: Invest in strong
connections1.
Creating Resonance to Gain Cooperation
Resonant leadership ignites hearts and minds.
It’s about emotional connections that inspire. Traits include:
- Self-awareness:
Understand your emotions and strengths.
- Empathy:
Relate to others genuinely.
- Authenticity:
Be transparent and true to yourself.
- Inspirational
communication: Motivate through compelling messages.
- Building
relationships: Invest time in trust and connection.
Overcoming Inhibitions
Feeling inhibited? You’re not alone. Here’s how to break
free:
- Explore
Your Fears:
- Identify
specific fears tied to your inhibitions.
- Naming
fears is the first step to overcoming them.
- Face
Your Fears Incrementally:
- Gradually
confront fears in controlled environments.
- Remember:
Fear can mean “face everything and rise.”
- Fall
in Love with Yourself:
- Accept
and respect your uniqueness.
- Stand
your ground, hold true to your values, and don’t take criticism
personally.
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