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Emotional Intelligence for Managers
Emotional Intelligence for ManagersFace to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
It is well accepted that individuals with high levels of emotional intelligence (EI) are more effective. This course provides delegates with the opportunity to understand a range of approaches to mastering EI.
Syllabus
Who is this course for?
This course is suitable for those managers, supervisors and professionals who have had some training in counselling, people management and team leaders who wish to understand how feelings and emotions are managed, to reduce conflict, to ensure their staff are being heard and handled effectively, to increase effectiveness and inspire their teams.
CAVEAT: Be prepared to explore emotions, yours as well as of others, patterns of behaviour, unconscious impulses and firmly held beliefs which may be challenged.
Please be aware that there may be moments throughout the course which act as catalysts for some delegates.
Empathy and a well-honed intuition are pre-requisites for a well-rounded, non-judgmental, manager who others want to follow and emulate.
Objectives
Often recruitment involves hiring someone on their abilities to handle tasks, but which can leave problems when human issues within teams surface. It is more common nowadays, and more desirable, to recruit individuals who are able to relate effectively with others, ensuring a fuller understanding and the proper handling of human behaviour patterns to get the best out of a team.
The course aims to provide a grounding in understanding personality using various psychometric testing assessments, and a number of psychological models, which offer insights into your personality traits, both conscious and unconscious.
Benefits
During this course you will:- Build an understanding of Emotional Intelligence
- Identify the main characteristics of EI in yourself and your team
- Learn and appreciate ways of dealing with emotional situations
- Apply EI techniques to build better relationships and overcome challenges
- Create an action plan to develop an emotionally intelligent team
Course Syllabus
The main characteristics of EI
What is emotional intelligence?
Qualities of an emotionally intelligent Manager
Appreciating and Developing Core EI competences
Developing self-awareness
Exploring motivation in yourself and others
Interpersonal skills
Identifying and exploring options for building resilience
Increasing self-awareness
Assessing your EI
Tuning up your senses
The impact of high and low self-awareness
Relationship management
Identify how EI can improve your relationships
Applying EI techniques in the workplace
The emotionally intelligent leader
How using EI moves projects and people forward
Solving conflicts
Dealing with the major obstructive emotions (e.g. revenge, guilt, stubbornness, etc)
Managing your emotions
Positive emotional balance
Personal effectiveness
Developing an Emotionally Intelligent Team
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Testimonials
Summary
Adam Rayner,
On-Air Planning Manager
I thoroughly enjoyed the course. Met my needs and desires.
Emotional Intelligence for Managers
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- Feedback - Giving and Receiving
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- Innovation Master Class
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- Intermediate Manager Skills - Part One
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- Emotional Intelligence for Managers
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FMB Oxford Ltd
Ray P
Introduction to Management
I have found this training course an inspiration and I know it will be a real benefit to me in my working and personal life.
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Learning & Development Resources
Soft Skills Blog
- Improve your Emotional Intelligence in Virtual Comms
- The Benefits of a Team with Emotional Intelligence
- How to Increase Your Emotional Intelligence at Work
- 4 Cross-Cultural Communication Mistakes to Avoid
- What Is Emotional Intelligence & How To Use It To Improve Performance At Work
- Effective communication - Listening skills
- How to communicate effectively
Infographics
Training manual sample
Below are some extracts from our Emotional Intelligence for Managers manual.
Why Emotionally intelligent employees are proficient communicators
Emotional Intelligence (E.I) is a skill that can be learnt and developedby most people. By working on E.I, businesses can improve communication and a genuine sense of engagement. In turn, efficiency will inevitably improve.But what is it? Daniel GolemanPh.D., who is considered one of the leading experts in the field and author of the best-selling book‘Emotional Intelligence,’ defines it as:“the capacity for recognising your own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and our relationships.”
The four key components of E.I are:
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Self-Awareness–The ability torecognise your own emotions, and how they affect your thoughts and behaviour.This involves having a genuine knowledge of your strengths and weaknesses andan appropriate level of self-belief.
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Self-Management - This domain is about choosing how to respond to your own emotions. It is about taking control and being responsible for yourself, your emotions and how they impact yourself and others. It also involves ability to be flexible, and to adapt to change.
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Social Awareness- In this domain you are able to tune into others, their emotions, needs and perspectives. You can pick up on subtle emotional cues and have the ability to empathise, as well as having strong interpersonal skills.
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Relationship Management - You know how to combine points one to three to develop and maintain good relationships, communicate clearly, inspire and influence others.It also helps you to work well in a team and manage conflict.
Unlike your Intelligence Quotient level (I.Q.) which is said to be fixedfromthe age of 20, E.I. theory suggests that your Emotional Quotient or E.Q. (The measure of Emotional Intelligence) can be developed. How then can developing your E.I. be useful in business?
Performance
Improved E.Q. will certainly help with decision making and problem solving.Those who develop it create workplaces where employee potential and performance are increased. Leading to people feeling empowered, which ensures high morale.
Communication
Those who have developed or have naturally high E.Q. will take feedback well, and be able to deliver it in a way that will be productive. They will be able to empathise, recognise their own and other’s emotions.This allows them to adjust their own communication methods to best effect.
Overall effectiveness
With greater E.I. comes motivation and awareness and therefore success. Emotionally intelligent people are more optimistic.Theyare able to rise to challenges and remain positive in challenging times, essential qualities for all staff but fundamentally important for leaders and managers.Contrarywise, those who lack it may find their staff increasingly dissatisfied at work.As the saying goes – people donot leave bad jobs, they leave bad managers.
Closing Thoughts
There are plenty of studies and research that say that developing Emotional Intelligence in the workplace is certainly a wise choice for most organisations who want to be productive and efficient. As Daniel Golemansays: “By teaching people to tune in to their emotions with intelligence and to expand their circles of caring, we can transform organisations from the inside out and make a positive difference in our world.”
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