Professional Receptionist Training Course

Who is this course for?

Are you ready to elevate your receptionist skills and make a lasting impact in your workplace? Our one-day Professional Receptionist Course is tailored for individuals seeking to excel in receptionist roles within business settings.

Whether you are new to the role, a current receptionist seeking to enhance your existing skills, this course provides valuable insights and practical techniques to thrive in this pivotal role.

Benefits

Mastering Effective Communication

Cultivate a responsive and positive approach.
Self-awareness, professionalism and confidence.
Develop persuasive and influential communication techniques.
Manage difficult situations
Explore nonverbal cues and effective language usage.

Welcoming and Greeting Visitors

Create positive first impressions during visitor encounters.
Being an ambassador for your organisation.
Understand visitor needs and acknowledge regular guests.
Handle multiple interactions simultaneously.
Master proactive acknowledgment and friendly departures.

Professional Telephone Skills

Make a professional and friendly first impression over the phone.
Enhance call structure and timeliness.
Efficiently take messages.
Handle enquiries assertively and professionally.
Screen calls effectively.

Reception Area Management

Uphold confidentiality standards.
Organise and maintain a professional reception area.

Summary and Action Plan

Create a tangible action plan

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Online training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.