Microsoft Teams – Communication and Collaboration

Who is this course for?

This course is suitable for anyone using Microsoft Teams who would like to build more efficient practices in their communication and collaboration when working remotely/hybrid.


Are you a manager looking to improve the communication and engagement of your team by encouraging better use of MS Teams? Take a look at our Microsoft Teams: Improving Productivity for Managers course, also available in the Virtual Classroom for your convenience.

Benefits

This course will provide technical knowledge of the Microsoft Teams program, coupled with techniques for getting the most from virtual meetings and remote communication in general. It is perfect for those who want to improve their virtual communication with colleagues, waste less time in meetings and work more productively.

Introduction to Teams

Teams overview
Navigation
Communication and collaboration best practice

Personal settings and customisation

Setting status messages
Managing devices, including headsets and microphones
Using the search tool to find specific messages, files or people
Using the command box to quickly access features
Managing notifications

Written communication in Teams

Channel conversations
What they are
When to use them
Targeting messages using @mentions
Private chats
What they are
When to use them
Communicating effectively
Sharing files
Use the Wiki tab for shared information

File sharing and Collaboration

Managing documents in Teams
Uploading existing documents
Creating new documents
Editing files in Teams
Efficient file management
Version control
Co-editing and communication techniques

Video and Audio communication

Making audio calls
Meet now - instant video calls
Inviting people to the call

Facilitating Teams meetings

Scheduling a meeting
Using the Teams and Outlook calendar
Inviting people outside your organisation
Creating a useful agenda
Managing participants
Screen sharing and using the presenter role
Chat window - how and when to use this
Co-editing in a meeting and controlling screens
Swapping meeting presenter roles
Recording meetings and reviewing using Stream

Making your meetings impactful and productive

Setting boundaries and rules
Encouraging active participation from all attendees
Managing discussions
Dealing with interruptions
Keeping to the agenda
Creating a clear action plan
Influence and persuasion in the virtual setting

Using other apps with Teams

Managing projects easily with Planner
Sharing video content using Stream
Idea sharing and collaboration using OneNote

Action Planning

Creating a personal action plan to maximise productivity
Sharing best practice and getting buy in from your colleagues

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Modern-spec IT, fully networked with internet access

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Online training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

Reference material

Available online. 100+ pages with step-by-step instructions

24 months access to Microsoft trainers

Your questions answered on our support forum.