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Forum home » Delegate support and help forum » Microsoft Office general help » Assertiveness
Assertiveness
Resolved · Medium Priority · Version 2010
Thu 17 Nov 2016, 14:34Delegate Andrea said...
Andrea has attended:
Outlook Advanced course
Effective Communication Skills course
Assertiveness
Do you have more information on this particular topic? I have a large team of mixed personalities and would to further my knowledge.
Fri 25 Nov 2016, 17:22Trainer Andrew said...
RE: Assertiveness
Hi Andrea
Thank you very much for your question - and please accept my apologies for the slow reply.
Assertiveness is a fascinating subject. A great overview can be found here:
https://en.wikipedia.org/wiki/Assertiveness
In addition I recommend this book:
Assertiveness at Work by Kate Back
https://www.amazon.co.uk/Assertiveness-At-Work-Practical-Situations/dp/0077114280/ref=sr_1_1?ie=UTF8& ;qid=1480094433&sr=8-1&keywords=assertiveness+at+work
We also have Assertiveness training that you might find interesting. Here's our course page: https://www.stl-training.co.uk/syl/84/building-confidence-and-assertiveness-at-work-1.html
I hope you find this helpful. Let me know if you have any further questions.
Kind regards,
Andrew
Fri 2 Dec 2016: Automatically marked as resolved.
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