Customer Services - secrets of WOW

Hi Gail that is a GREAT question. I hadn't thought of it as an acronym but others have. I found this article that struck me as relevant and it does have an acronym for WOW.

http://www.mysalestactics.com/resources/free-articles/w-o-w-your-customers

Along related lines Tom Peters introduced the concept of the WOW project - turning even the most mundane of tasks into something great. I think this also has a place in the context of working with internal customers.

It's from a while back so some of the links are broken.
http://www.fastcompany.com/36831/wow-project

also
http://www.pearsonandassociates.co.uk/uploads/files/sireninteractive_your-next-wow-project.pdf

The tompeters.com website is worth checking out for inspiration too!

Hope this helps and keep the questions coming.

Kind regards,
Andrew