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Leadership Development Management Training Professional & Management

Four Common Mistakes to Avoid During Virtual Meetings

After months of remote working, we are probably all familiar with (and tired of!) the many mistakes people make during virtual meetings. From sudden interruptions from children or pets, to awkward clothing mishaps, it feels like we’ve seen it all.

But how do we avoid making these embarrassing blunders ourselves?!

Ensure you don’t become the next viral meme and follow our top tips to avoid four common mistakes in your online meetings.

Avoid wearing pyjamas

In weekly meetings with your team, it’s usually completely acceptable to wear casual clothes. However, for important situations like speaking to a client, delivering training or meetings with your senior management team, try to dress to impress! Remember this is a professional setting, so what you wear will impact the impression you make. Consider – is it more appropriate to wear smart dress? What unspoken message do you send to your colleagues if you don’t bother to dress properly?

Beware of distracting backgrounds

Zoom and the updated version of MS Teams have introduced some great custom backgrounds. This is a fantastic alternative to sharing the mess in your room or your unmade bed. In both programs can easily replace your real background with either a static image such as the Golden Gate Bridge or a slowly looping video background of perhaps a beautiful beach scene.

Of course, nothing is stopping you from choosing a smart office background. Maybe you can fool your colleagues with the size of your impressive new ‘home office!’

Photography of Bedroom

Don’t interrupt others

Have you ever been interrupted during a virtual meeting by one of your colleagues? It can be funny, but frustrating if it keeps happening and you’re not able to share your opinion.

Avoid this by looking carefully at other people while they speak during the meeting and look for visual clues that there is a gap where you can interrupt. Alternatively, try raising your hand briefly to catch everyone’s attention. Sometimes this can come across less rude than just butting in! The key point is to be respectful to others and if you do interrupt, be sure to apologise.

Try not to talk too much

Someone that hogs the limelight and talks too much can be a real bore! When taking part in virtual meetings be mindful of how much you are speaking and check you are giving others a fair chance to contribute.

If you are chairing the meeting and find not everyone is participating, one simple technique is to use peoples’ names. For example, “John what are your thoughts on this issue?” This is also an effective way to keep everyone engaged and make sure nobody is daydreaming!

Conclusion

Mistakes during virtual meetings can be funny, but they can also affect your confidence, mood and credibility. Whether you’re participating or leading virtual meetings, be sure to avoid the mistakes mentioned or you might live to regret it, like poor ‘BBC Dad!’

Children interrupt BBC News interview - BBC News

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If you still need help to work more effectively in remote teams you may be interested in our Remote Working training programme, including training in Facilitating Successful Remote Meetings, Managing Teams Remotely and Effective Communication Skills.

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Management Training Professional Development

How to Deliver Effective Virtual Feedback

Feedback is important, but as the saying goes “It’s not what you say, but how you say it.”

If you give feedback the wrong way, especially virtually, it can negatively impact your relationships at work to devastating effect!

This blog will help you structure and deliver feedback more efficiently and effectively while working virtually, whether to your colleagues, your team members or even more senior staff.

Be confident enough to speak out 

We all know it’s important to pick our battles. Sometimes it’s best to leave things and the problem resolves itself. However, if the same mistake or issue keeps happening and has a negative impact on the productivity or morale of your team, it’s critical to have the confidence to speak up.

This also requires the skill of being assertive, rather than passive or aggressive. People who are too passive don’t have the confidence to speak up, whereas people who are aggressive often shout at others or give feedback in a rude manner that causes offence.

Person Writing On Notebook

Show empathy 

Put yourself in the other person’s shoes. Try to understand the challenges and pressures they are under before giving feedback. While it’s preferable to keep your feedback conversations brief, if you show some empathy at the start of the conversation it can land better.

For example:

I know you have been under a lot of pressure recently to meet the end of year target. The way that you spoke to me in the recent meeting felt aggressive. I hope you can speak to me more respectfully in the future. 

Be specific – give examples 

When giving feedback, give specific examples and explain the impact of those actions, rather than just generic observations. In this way the feedback will be clearer and much easier to understand and implement.

Green Dart Pointed to Dartboard

Leave time for the other person to speak 

After giving your feedback, try to pause, let the other person reflect and give them the chance to share their opinion if they wish. Don’t push them to respond to your feedback immediately.

Depending on their natural behaviour style, they may need time to process what you shared. Also be aware others might respond immediately and explode! Or hopefully just apologise or give their side of what happened.

Use video if you can

Where possible call the person via Zoom or Teams and turn your video on. There fewer chances for misunderstanding when communicating over video call as you can read each other’s body language.

Summary

Don’t shy away from giving feedback. In many ways, with so much uncertainty and change going on, it’s more important than ever. Use these tips to support your team and deliver feedback effectively – they will thank you in the long run, honest!

If you’re interested in developing key management skills like giving feedback and performance management, take a look at STL’s Professional and Management Development training programmes,especially our Managing  Teams Remotely course.