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Leadership Development Professional & Management Soft Skills

Decisiveness – how willing are you?

With an increased focus on self-responsibility, most organizations expect their employees to make decisions. Consequently, decisiveness is a key competence for those in leadership positions and beyond.

Decisiveness is different to decision making. Decision making is the ability to make quick, confident, and effective decisions. Decisiveness is the willingness to make the decision. High quality decisions require both decision-making skills and decisiveness.

So, What Gets in the Way of our Willingness?

The willingness to make decisions is closely linked to our personality type and thinking style. When you better understand how you behave in different decision-making situations, you can start to work on your strong and weak points.

Based on the principles of Myers-Briggs in the MBTI, our decision making style can fall into four preferences. Each preference has its own obstacles.

Analytical

Analytical people are likely to say, ‘Have we thought of everything? ‘Do we have all the information?’ or ‘I need to think about it’.

They will be reluctant to decide until they are sure that all of the information has been logically analysed and considered. They are happier when a structured process has been followed.

Driver

Drivers are likely to say, ‘Just do this,’ ‘I don’t care what you do just make a decision,’ or ‘Let me know when you have made a decision’ (while I get on with more important things).

They are confident to make practical and quick decisions in ambiguous situations based on common sense, experience, and the facts they can see and know right now. If the situation requires more long range analysis, they will leave that to others but will be impatient and push them to make a decision.

Team Player

Team Players are likely to ask, ‘What will others feel about it?’

They will always consider their personal values and the impact of the decision on people. They may be happy to go along with the group consensus and will rarely criticise the opinions of others. When left to themselves they will be reluctant to make an unpopular decision.

 

Intuitor

An Intuitor will ask ‘What if we did this?’ or say ‘We could do this’

An Intuitor will focus on an objective and produce a lot of ideas of their own as well as build on the ideas of others to achieve it. They will find in depth analysis of ideas frustrating. Rather than make a firm decision they will prefer to experiment and try things until they find a solution that works.

 

Ask yourself, which type seems most like me? Is there another type that could be a backup? Do I change my style if I am under pressure?

 

The Ideal  Team for Decision Making

In an ideal world we would have a decision-making team including all four types but unfortunately, we don’t often have that luxury. Usually, we are on our own and feeling pretty stressed. This is when we need to take the time to ask ourselves the questions others would.

Our Analytical partner would ask, Is there a logical conclusion? Can we list the pros and cons of each option? Do we know what the costs of each option are? Can we prioritise options?

A Driver would ask, What do we know about the situation? What are the facts? Do we have all the facts? What have we done so far and what were the results? What do we need to accomplish next?

Our Team Player would ask, Do these answers support or violate our values? How will people (ours, customers, vendors) react to the outcome? Who will commit to putting in the sacrifice needed to accomplish these goals?

And an Intuitor would ask, Where are we trying to go? What should the end results be? Have we considered multiple possibilities? What does the data seem to imply?

Conclusion

Having answered our imaginary team, we will be better placed to have the willingness to make that decision and the confidence to stand by it.

Categories
Professional & Management Professional Development

Add Value through Effective Interviewing – Part 2

What are you looking for and how will you know when you have found it?

In part 1 we looked at understanding what you are looking for in terms of Skills, Knowledge, Experience and Attitude. In part 2, we will talk about how to find what you are looking for and how to know you have found it.

looking

 

Unfortunately, we only have a limited amount of time to conduct an interview. Therefore, we need to make the most of that time to gather all the evidence we need to make an informed decision. As a result, planning is key to success. Structured interviews, where every candidate is asked the same questions are fair, consistent, and easy to evaluate.

 

The first step is to determine how to gather the evidence you need.

The Biographical part of the interview checks information on the resume, such as right to work, anticipated salary, general experience and potential start date. This can be conducted by the Human Resources team on the telephone. At the same time, communication and telephone manner can also be assessed.

Knowledge can be tested using a multiple choice quiz.  It is important to remember that just because a person knows the theory or understands a concept, it doesn’t mean they have any experience or skill in it.

 

Skills based questions reveal proficiency in the workplace and can be assessed using either work samples or hypothetical questions during the interview. You can get quite creative in this, but remember, with hypothetical questions there must be a quantifiable answer.

Experience and Attitude are best assessed using STAR behavioural questions. These are designed to understand how a candidate has responded to situations in the past.

 The STAR questioning method

This is based on the premise that past behaviour is the best predictor of future performance.

The candidate cannot read your mind, they don’t know exactly what you are looking for. You must ask questions that give them the opportunity to demonstrate the behaviours, attitude or experience you have decided you need. You should prepare questions in advance to ensure this, and every candidate should be asked the same questions.

The right questions give you the opportunity to gather the evidence you need to make the right decision. It is useful to have one person noting what the candidate actually says (the evidence). While the other focuses on the candidate and the questions. It is vital to record what the candidate says and not your opinion. Opinions are formed after the interview at the evaluation stage and must be based on evidence.

How will I know if I have found the right person?

First, remember you are recruiting a living, breathing person, not a robot and nobody is perfect.

Look back at what you decided are your most valuable priorities and what they look like. Now look for evidence in what the candidate said and did to determine whether they were able to demonstrate those attributes. Everyone involved in the interview process should contribute to the evaluation to ensure fairness and question bias.

Once you have all agreed, it is time to make the offer – and then the real work begins!